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Complaint Procedures

  1. Students should follow the process outlined in academic complaints/grievances for a particular course. Students with any conduct concerns should follow the process outlined in the Student Conduct Policy.  Both of these processes are available to all students, including those in Distance Education.

  2. It is the intention of 天美传媒 to provide clear, accurate, and appropriate information to all students.  Federal and state consumer protection laws serve as a guide to ensure students are free from fraudulent or dishonest information from any entity, including 天美传媒.

    Examples of consumer protection issues can include:
     
    • Veracity of recruitment and marketing materials; 
    • Accuracy of job placement data; 
    • Accuracy of information about tuition, fees, and financial aid; 
    • Complete and accurate admission requirements for courses and programs; 
    • Accuracy of information about the Institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs; 
    • Accuracy of information about whether coursework meets any relevant Professional Licensing requirements or the requirements of specialized Accrediting Agencies; 
    • Accuracy of information about whether the Institution’s coursework will transfer to other institutions; and 
    • Operation of Distance Education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the C-RAC Guidelines for Distance Education. 

For complaints regarding any of these items, a student must first contact the the Office of the Provost in Academic Affairs at 天美传媒.  Every effort will be made to resolve the concern as quickly and completely as possible.

Academic Affairs Administration
Jena Lords, NC-SARA Coordinator
(208) 282-3214
jenalords@isu.edu

If, however, the student complaint is not resolved with the Office of the Provost in Academic Affairs, the student may appeal to the State Portal Entity for Online Education in Idaho.

State Portal Entity Contact

Tamara Baysinger, Private Colleges and Proprietary School Coordinator
650 W State St, Suite 307
Boise, ID 83720-0037
(208) 332-1587
tamara.baysinger@osbe.idaho.gov

If you are a veteran, additional resources may be found here:


(208) 282-4245

To file a formal complaint of harassment or discrimination based on a protected class, please contact the or call (208) 282-3964.